Customer Service

Shipping & Delivery

We try to despatch all orders within a 1 working day period, after the order is placed. We will Process and Dispatch them Usually inside of one day depending on the time the order is placed. All orders ship free usps 2-3 day to deliver items as quickly as soon as possible. However, we are not responsible for delivery delays beyond our control.
Privacy & Security
your privacy is our priority. We are committed to protecting your privacy at all times. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. Our site uses a 256 bit encrypted SSL to increase the security of our customer’s information. At the Pier we have installed and applied our encrypted pages and installed a SSL certificate to minimize the chance of comprimised information..
Returns & Replacements
We offer 14 day period on most items such as vaporizer kits, if you are unhappy with your order please contact us via email and we will be happy for you to return or replace it.  If you have any inquerys or questions please feel free to contact us at  At pier420 we stand behind all our products gauranteed.