Customer Service

Shipping & Delivery

We try to despatch all orders within a 1 working day period, after the order is placed. We will Process and Dispatch them Usually inside of one day depending on the time the order is placed. All orders ship free usps 2-3 day to deliver items as quickly as soon as possible. However, we are not responsible for delivery delays beyond our control.
Privacy & Security
your privacy is our priority. We are committed to protecting your privacy at all times. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. Our site uses a 256 bit encrypted SSL to increase the security of our customer’s information. At the Pier we have installed and applied our encrypted pages and installed a SSL certificate to minimize the chance of comprimised information..
Returns & Replacements
Pier420’s chief objective is to ensure the buyer is fully satisfied with their purchase. If, for any reason, the buyer is not satisfied with the goods purchased from our website, the buyer has a right to return the product (within 7 days from the date that product is received) for a full refund if the item has not been used. No refunds/exchanges will be issued on used items. The notice of exchange or return has to be made in writing. An email will suffice: 

In the event of a return or exchange, we require that you return the goods to us at your own cost.