Shipping and Returns
All Orders Placed At Pier420 are Offered Free Usps 2-3 Day Shipping At no Cost , Expedited shipping options Are extra depending on Size and weight of the order Placed. All Orders Are handled within 24hrs of the Placed Order Unless Notified Otherwise. Tracking for all orders will be Updated inside the customer login Panel under recent orders Or emailed upon request.
Pier420 will not be liable for any loss, damages or penalty resulting from delay in delivery of the goods when such delay is due to causes beyond the reasonable control of the seller, including without limitation, supplier delay, force majeure, act of God, labor unrest, or fire. In any such event, the delivery date will be deemed extended for a period equal to the delay.
Cancellation, Return & Exchange
Pier420s chief objective is to ensure the buyer is fully satisfied with their purchase. If, for any reason, the buyer is not satisfied with the goods purchased from our website, the buyer has a right to return the product (within 14 working days from the date that product is received) for a full refund if the item has not been used. An exchange or a store credit that could be used for future purchases will be issued if the item has been opened and used. No refunds will be issued on Used Items and due to legal and liablity reasons concerning the nature of many of our products we do not accept used heating coils back as they come in direct contact with various material. The notice of exchange or return has to be made in writing; an email will suffice Info@pier420.com In the event of a return or exchange, we require that you return the goods to us at your own cost unless the unit arrived damaged or faulty or the set experienced errors outside of user fault within the 30 day post purchase coverage period in which case a pre paid return may be arranged at no additonal expense.