Shipping & Returns


While Pier420 strives to maintain its 2-3 day average time-to-ship, we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handing of the product over to the carrier for transport.) No refunds will be offered till after 4 weeks if we can not provide your products.

1. Pier420 will ship to any physical address in the US. 

2. Pier420 preferred carrier is USPS, and majority of shipping will be completed through them.

3. All ship times are counted in business days only and correspond with those of USPS, our preferred carrier. Pier240 honors all holidays honored by our USPS and follows a M-F work week.

Tracking for all orders will be emailed.

Pier420 will not be liable for any loss, damages or penalty resulting from delivery of the goods. The delivery date will be deemed extended for a period equal to the delay.

By placing an international order, you acknowledge that your order may be declined at our discretion should we deem your destination country high fraud risk or known to block ecig / vaporizer goods at customs import.

Cancellation, Return & Exchange

Pier420’s chief objective is to ensure the buyer is fully satisfied with their purchase. If, for any reason, the buyer is not satisfied with the goods purchased from our website, the buyer has a right to return the product (within 7 days from the date that product is received) for a full refund if the item has not been used. No refunds/exchanges will be issued on used items. The notice of exchange or return has to be made in writing. An email will suffice:

In the event of a return or exchange, we require that you return the goods to us at your own cost.

Credit Card Security & Fraud Protection

Pier420 provides safe and secure checkout by encrypting your credit card information using SSL. For more information about our secure checkout, read our Privacy Policy.

All payment forms are subject to verification and review by Pier420’s staff. Pier420 reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity.